MyFilo

Delete your MyFilo account

You can delete your MyFilo account and its associated data at any time, directly in the app. Deletion is permanent and cannot be undone.

Delete in the app

  1. 1

    Open the MyFilo app on your iPhone and sign in to the account you want to delete.

  2. 2

    Tap your profile photo or initials in the top-right corner to open your profile.

  3. 3

    Tap Settings, then Account.

  4. 4

    Tap Delete account at the bottom of the Account screen.

  5. 5

    Read the summary of what will be removed, then confirm by entering the one-time passcode we send to your email or phone.

  6. 6

    Tap Delete permanently. You'll be signed out immediately and your account will be closed.

If you can't access the app

Email privacy@myfilo.help from the email address on your MyFilo account with the subject "Delete my account". Include the phone number on the account if you have one. We verify the request using that email address and complete deletion within 30 days, confirming by email when it's done.

What gets deleted

  • Your account, sign-in credentials and profile, including your photo and description.
  • Your pet profiles, care notes, medical and routine details, and vet contacts you added.
  • Your booking history and requests.
  • Your messages, subject to the retention exceptions below.
  • Device and usage records linked to your account.

What we may keep, and for how long

  • Transaction and tax records we're legally required to retain, typically up to 7 years.
  • Records connected to a safety report, dispute or legal claim, for as long as needed to resolve it.
  • A minimal record of the deletion itself, so a closed account isn't recreated in error.
  • Aggregated or anonymised data that can no longer identify you.
  • Message copies held in another user's conversation, where deletion would erase their record of an agreement.

Backups are purged on a rolling schedule and are not used to restore deleted accounts.

Before you delete

  • Complete or cancel any upcoming bookings and let the other person know.
  • Save anything you want to keep — deletion is permanent and we cannot restore an account.
  • Subscriptions purchased through Apple must be cancelled in iOS Settings; deleting your MyFilo account does not cancel an Apple subscription.

Questions

Deletion and data questions: privacy@myfilo.help. General help: support. See our privacy policy for full details on retention.