MyFilo
Account controls

Delete your account

You can request deletion in MyFilo or contact us if you cannot access the app.

Delete in the app

  1. Open MyFilo and sign in.
  2. Open your profile and choose Account settings.
  3. Select Delete account and review the information shown.
  4. Confirm your request.

If you cannot access MyFilo

Email privacy@myfilo.help from the address linked to your account with the subject “Account deletion request.” We may ask you to verify ownership before processing it.

What happens next

Your profile will no longer be available after deletion is completed. Some records may be retained where reasonably necessary for security, payment disputes, fraud prevention, tax or other legal obligations. Retained information remains protected and is deleted or anonymised when the retention requirement ends.