Contact support
For account, booking or app help, email support@myfilo.help. Include the email connected to your account and a short description. Do not include sensitive payment information.
Email sign-in code not arriving?
- Check Spam, Junk and Promotions folders.
- Confirm the email address is spelled correctly.
- Wait one minute, then request a new code. Only the newest code will work.
- Add code@myfilo.help to your safe senders.
MyFilo does not currently send phone-number OTPs. The phone field uses international formatting and duplicate prevention only.
Manage a provider subscription
Open Provider Profile → My Plan to review the current plan, commission, renewal date and cancellation status. A scheduled cancellation keeps Premium benefits until the displayed period end. Before that date, choose “Keep Premium subscription” to reverse it. Use “Restore subscription status” if the app has been reinstalled or the displayed status looks out of date.
Safety concern
If a person or animal is in immediate danger, contact the appropriate local emergency service or veterinarian first. Then notify MyFilo so we can review the account.
Privacy or billing
For privacy rights, email privacy@myfilo.help. For payment questions, email billing@myfilo.help.