These terms describe the product currently represented in the MyFilo app. They do not turn a Premium subscription badge into an identity, qualification or safety guarantee.
1. Agreement and eligibility
By creating an account or using MyFilo, you agree to these terms and the Privacy Policy. MyFilo accounts and provider services are for people aged 18 or older who can enter a binding agreement. If you do not agree, do not use the service.
2. Marketplace role
MyFilo is a marketplace that helps pet owners discover and communicate with independent pet-care providers and provider businesses. Unless expressly agreed otherwise in writing, providers are not employees, agents or representatives of MyFilo. Users remain responsible for deciding whether another user, provider, pet and proposed service are suitable.
3. Accounts, profiles and approval
You must provide accurate information, protect access to your account and notify us promptly of suspected unauthorised use. Provider discovery requires identity and age approval plus a complete mandatory profile. A photo, gallery, certificate or social link may be offered as an optional profile detail. MyFilo may restrict, pause or remove an account for safety, fraud, legal or serious policy concerns.
4. Provider plans, badge and ranking
Approved providers with complete profiles may use Standard without a paid subscription. Premium providers are displayed before Standard providers and receive the orange Premium badge and 0% platform commission while the server records an active eligible subscription. The orange badge indicates the subscription plan only. Within each plan tier, review performance from completed bookings may influence discovery order. MyFilo may refine ranking to preserve fairness and prevent manipulation.
5. Premium cancellation
A provider may schedule cancellation from the app. Premium benefits continue until the end of the paid period shown in the app. After expiry, the badge is removed, standard commission applies to new eligible transactions, and the provider returns to Standard discovery if the account remains approved and complete. Providers may reverse a scheduled cancellation before expiry or resubscribe later. Fees and renewal timing are shown before purchase.
6. Bookings, prices and payments
Providers set the services, areas, availability and prices they publish. Booking dates, scope, price and applicable fees are shown in the booking flow. Payment-card and payout processing may be provided by Stripe or another disclosed payment provider under its own terms. Do not make duplicate requests for the same provider, pet and care occurrence or attempt to circumvent applicable platform fees.
7. Reviews and community
Provider reviews must relate to a completed booking and may be moderated for fraud, abuse, privacy, irrelevance or unlawful content. Community tools, including play-date and breeding discussions, help users communicate but do not replace veterinary, welfare, licensing or legal advice. Users must respect consent, animal welfare, privacy, block/report controls and applicable law.
8. Dog parks and external information
Dog-park entries may link to municipal or other external sources and show when information was checked. Rules, opening conditions and facilities can change. Follow current on-site signage, official notices and local law. MyFilo does not control third-party parks or websites.
9. User responsibilities
- Treat people and animals safely, lawfully and respectfully.
- Provide accurate pet, care, location, availability, experience and pricing information.
- Obtain licences, insurance, permissions and tax registrations required for services you provide.
- Do not harass, impersonate, discriminate, manipulate reviews, misuse personal data or upload unlawful content.
- Do not use MyFilo for veterinary emergencies, unlawful breeding or the sale of animals where prohibited.
10. Content and messages
You retain ownership of content you submit and grant MyFilo a limited, non-exclusive licence to host, process and display it as needed to operate, secure and improve the service. Private booking and community messages are visible to their intended participants and may be reviewed where necessary to investigate a report, enforce these terms or comply with law.
11. Safety and emergencies
MyFilo does not provide veterinary, medical, emergency or professional legal services and does not guarantee any user’s conduct. If a person or animal is in immediate danger, contact the appropriate emergency service or veterinarian first.
12. Disclaimers and liability
To the extent permitted by applicable law, MyFilo is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, a particular provider, a booking outcome or the accuracy of changing third-party information. Nothing in these terms excludes consumer rights or liability that cannot legally be excluded.
13. Ending use and changes
You may stop using MyFilo and request account deletion. Some transaction, fraud-prevention, dispute or legal records may need to be retained. We may update these terms as the product changes and will communicate material changes through the app, website or email. Questions can be sent to hello@myfilo.help.